Tricolour Lovestory Complete Edition Help

System Requirements

The PC supports 64-bit Windows 7 / 8.1 / 10 systems. Does not support 32-bit Windows systems.
The iOS adaptation application supports iOS 11.0 and newer systems.
The Android adaptation application supports Android 5.0 and newer systems.

iOS and Android recommend using devices with 3GB or more (including 3GB) running memory to play.

PC hardware configuration

Hardware	Minimum Configuration	Recommended Configuration
CPU	Intel Celeron G3930	Intel Core i5-6500
Graphics	Intel HD Graphics 610	Intel HD Graphics 530
RAM	4GB	8GB
Hard Disk	HDD Mechanical Hard Disk	SSD Solid State Disk

Q1. About download

A1 download channels

The different platform versions of this application can be obtained from the following official channels.

PC version: Steam (need to have the application "Tricolour Lovestory" in the library); Android version: QooApp; iOS version: Apple Store.
Due to policy reasons, Apple Store China does not provide app downloads for the time being. Please switch to another regional server or download the PC version, thank you for your understanding.

Q2. About payment

Q2A. Why does it prompt that it is not activated after logging in to another version?

Due to the charging mechanism, the various channel versions of this application do not share payment vouchers, please understand.

If you want to experience the game on devices of different platforms, please purchase the corresponding version.

Q2B.Qoo platform Android version purchase failed

A2B Please check the network connection of the device

First, please check the network connection of the device and try to pay again.

If multiple attempts still show "SDK initialization failed" and "Order number acquisition failed", it is likely that you have encountered network failures or platform fluctuations. We recommend that you try to change the current network operator or switch hotspots, use accelerators, or after a period of time Retry.

If you have paid but it displays "Unable to confirm the purchase status, click "HELP" on the left to view help", please contact us through the email at the bottom, and we will reply to you as soon as possible to solve the problem.

Q3. The PC version cannot open the game, or the screen is black in the game

A3-01 Install the necessary runtime library

Windows 10 system

Download and install the VC2010 x86 runtime library (if it is a 64-bit system, you also need to install the x64 version of the runtime library .)
Download and install Visual C++ 2015, 2017 2019 runtime (if it is a 64-bit system, you also need to install x64 version to run Library.)
Download and install .NET 3.5 runtime library

Windows 7 system

Download and install the VC2010 x86 runtime library (if it is a 64-bit system, you also need to install the x64 version of the runtime library .)
Download and install Visual C++ 2015, 2017 2019 runtime (if it is a 64-bit system, you also need to install x64 version to run Library.)
Download and install .NET 4.0 runtime library

illustrate

Windows 7 comes with .NET 3.5 runtime library, no installation is required, but the .NET 3.5 function must be turned on.
Windows 10 comes with .NET 4.0 runtime library. (You can also turn on the .NET 3.5 function in the Control Panel/Enable or Disable Windows Features.)

A3-02 Please check whether the game path contains special symbols, such as # sign etc.

The best path for the game to run is in English or Pinyin. For example: D:\Game\TricolourLovestoryCE

Q4. Cannot log in

A4X Please check the above problem and try to log in again

Please double check the possible situation mentioned in the above question, restart the game and try to log in again. If the problem still cannot be solved, please delete the application completely and reinstall the application on the corresponding platform.

Q5. Game running problem

Q5A. The game screen freezes

A5A Please lower the maximum frame rate of the game and close other applications

Please select "30FPS" in Game Settings>Maximum Frame Rate, close other applications, and set aside more system resources including CPU and memory.

Q5B. Crash when the game is running

A5B Refer to the configuration requirements in the system requirements column to confirm whether the operating environment meets the requirements

iOS supports iOS 11.0 and newer systems. It is recommended to use devices with 3GB or more (including 3GB) running memory to play.
The Android adaptation application supports Android 5.0 and newer systems. It is recommended to use a device with 3GB or more (including 3GB) running memory to play.
Android11 please refer to the above System Requirements
Please make sure that your device can run smoothly. If you still experience difficulty in running on the basis of the recommended configuration, please follow the feedback method of A7 to give feedback.

Q6. Mobile Link synchronization failed

Q6A. No Mobile Link data found

A6A Please check if the accounts are the same

The system did not find the Link archive under the bound account. Please check whether you are logged in to the same account and use the "Link" button to synchronize the progress. After logging in to the correct account, try to obtain the synchronized data again.

Q6B. Mobile Link synchronization timeout

A6B Please check the network settings and try again

Please check the network settings of the device to ensure that the network is in a stable condition, and try to obtain synchronized data again.

Q7. How to effectively feedback questions

A7 Describe your problem according to the actual situation and send it to the customer service email

Please fill in the detailed configuration information of the current device used , the device model you are using, the system version of the device model (such as win10, Android 10, etc.) in the email, and appear A screenshot of the problem and a video of how the operation will trigger the problem, etc. so that the technology can reproduce your problem and improve your problem.
This process takes a certain amount of time. Please play the game on other devices or the Android emulator on your computer first.

Contact Us

Customer Service Email: support@yamayuri.vip

Contact us: info@yamayuri.vip

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